Visits and Fees

Pre-Visit Phone Consultation     15 min.     

  • Fill out the contact form here and we will schedule a brief phone consultation
  • Speak to Dr. Onna Lo’s team directly about your needs

Happy Health Essentials Program

The Happy Health Essentials Program is intended to give you more support at a great value, so that you can have BETTER RESULTS from this partnership with your doctor.  Over the course of 6-8 months, you will have the benefit of close access to the provider through a secure portal, 10% off professional quality supplements, online access to member-only educational material, printed educational materials, and community support.  See below for descriptions:

Essentials Program  New Patient Visit + 4 x 1 hour Follow-Ups + 2 Health Coach Visits  $2995 or $ 525 x 6 months 

New Patient Visit                    90 min.        

  • Initial appointment
  • In-person or video conference
  • Comprehensive review of your chief complaints, health goals, history, current medications, and supplements 
  • A detailed survey of your health symptoms and diet history (Filled out before the visit)
  • Medical case review and physical exam
  • You will leave this appointment with CLEAR NEXT STEPS towards resolving your health issues:
    • Set treatment goals
    • Lab test recommendations that will clarify what systems are imbalanced (cost of labs not included, but we offer direct lab order payments to ensure the lowest price for our patients)
    • Initial lifestyle and supplements recommendations
  • Lastly, scheduled Health Coach visits will be arranged to help you implement your health changes and treatment plan successfully

Lab Follow Up Appointment     60 min.

  • In-person, by phone, or video
  • Review lab results
  • You will leave this appointment with:
    • Personalized treatment goals, plans, & timeline
    • Personalized lifestyle and supplement programs
    • Written summary of your lab findings
    • 10% Professional Supplement Discount to high quality supplements
    • Comprehensive Patient Education Guide
    • In addition, we may recommend acupuncture or osteopathic treatments
  • Health Coach visits will be arranged to help you implement health changes successfully 

Follow-up Visits          30 – 60 min.     

  • In-person, by phone, or video
  • Frequency and duration are individualized
  • May include Acupuncture or Craniosacral therapy with Somatic Emotional Release

Post Essentials Program

  • Once you have completed your program with our provider.  We offer 30 min to 1 hour follow up appointments at a very competitive price that demonstrates our investment and interest in helping you maintain your new found health.

Other Services:

Wellness Coaching                              1 month                    $399     

  • With our qualified Functional Medicine Nutritional and Lifestyle Health Coach   
  •  3 x 60 minutes in-person or by phone/video sessions per month
  • Weekly email check-ins to keep you focused
    • Accountability and progress tracking of your goals
    • Relaxation training for greater daily ease and energy
    • Support materials like recipes and handouts
    • Grocery store education tour
3 month package $1197   $1079   $379 x 3 months 
6 month package $2379   $2029   $359  x 6 months 

If you live outside of the Bay Area, wellness coaching services are also available online and by phone.

Osteopathic / Acupuncture Visits

  • Only for established patients
  • Follow-up: 60 min (15 min consultation with 45 min treatment) $150
  • 6 visits package discounts available

May add a-la-carte Acupuncture /Osteopathic Treatment for $95 per 30 min to any consultation visits

OFFICE POLICY

Dr. Lo is a Functional Medicine consultant and cannot be your primary care provider. We require that you have a primary care doctor. Our office does not offer after-hours or urgent care services. If you have a medical emergency, you will need to contact your primary care doctor. Please expect our office to take up to 2 business days to respond to your inquiries.  

CANCELLATION POLICY

You must cancel 48 hours before your appointment or you will be charged the full amount of the appointment. Please contact us by phone or patient portal for cancellation. Cancellations are only confirmed if you have received verbal or email confirmation from us via the patient portal.  

PRIVACY POLICY

We take your privacy seriously. Please review our policy here. We only accept communications through our secure patient portal or phone system in order to protect your health information once you become our patient.  

PHONE APPOINTMENTS

Phone appointments are available for existing patients, but the initial visit must be in-person. Exceptions may sometimes apply if you live outside of the Bay Area. Contact us to inquire about details.

LAB TESTINGS

Lab tests may be covered by your insurance.  We will discuss the necessity of any test and its cost with you before ordering it.  

SUPPLEMENTS

We offer easy, online ordering for supplements. Supplements are not reimbursable by insurance.

MEDICAL RECORDS AND FORMS REQUEST

The administrative cost for filling out uncomplicated forms and sending Medical Records to you or your doctor is $50.  Please allow up to 10 business days after you have signed the release form to receive your records or forms.

INSURANCE / PAYMENT

Our clinic does not bill insurance at this time. Upon request, we will provide the proper documentation (a super bill) for you to submit to your insurance company directly for reimbursement.  

If you have a PPO, your visits may be eligible for reimbursement from your insurance company at out-of-network provider rates.  You will need to check with your insurance company.  We do not guarantee reimbursements from your insurance company.

We are not a Medicare provider and are opted out of the Medicare program.  Our services are not eligible for Medicare reimbursements.

You can also utilize your Health Savings Accounts to pay for our services, lab tests, or supplements.  Learn more about the benefits of Health Savings Accounts here.

All payments are due at the time of service. Our office accepts cash, check, Visa, Mastercard, American Express, or Discover.

Satisfaction Guaranteed

We want you to get the care that you need most! If, for any reason, you decide to stop any packages early, you will be fully refunded the difference between what you have already paid and what you have already used, based on the regular rates.